FEROZA PK allows returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered and unstitched with original tags and packaging.

For eligible returns customers should contact our customer service center by emailing at ferozapkofficial@gmail.com. To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within seven (7) days of the delivery date.

The customer must choose a replacement product from the products available at the Feroza PK eStore. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange or a full refund.

Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of Feroza PK and will not be borne by the customer.

Customers who wish for an exchange must send the product and the invoice to Feroza PK Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer. 

Products on sale cannot be exchanged or returned. This policy is applicable to local orders only.

Refund or Exchange

Customers who wish to claim an exchange or refund against their order may contact us at: 03006607076

 Cancellations